RETURNS & SHIPPING POLICY

At Sweet N Glow, we want to make your shopping experience a pleasurable one. That is why we offer you a 30 day money back guarantee on items purchased through our store. *Please note samples, shipping charges, promotional items are not eligible for return.

If there has been a mistake on our part, or the product was damaged during shipping, we will send you a pre-paid return label along with a replacement product to follow. Product must be sent back in its original packaging and not tampered with.

In the unlikely event our all-natural products should cause an adverse skin reaction, or if you are just not satisfied with the product we will accept all returns within 30 days of the delivery date under the following conditions:

If your product is unopened, you have 30 days from the delivery date to receive a full refund on the product

If your product is opened and/or has been used, you have 7 days from delivery date to submit a return request for a full refund; otherwise store credit will be issued on all returns submitted on day 8 through 30.

Return Authorization Code. Please know, to initiate your return, you must contact us via email. If a return is authorized, you will be given a return merchandise number (RMA#). A customer care associate will review your request and respond back to you via email. Any package returned without an approved RMA code will not be accepted and will be sent back at the customer’s expense.

Product is sent at least 75% full with all original packaging, pieces and printed material.

Original packing slip with order number from Sweet N Glow.

Any gifts or promotional material associated with the product purchased.

Refunds or exchanges may be subject to the following:

Shipping charges which may be deducted from final refund amount

Refusal to replace or refund items not submitted within specified time frames.

If you would like us to provide you with a prepaid shipping label, $5.99 will be deducted from the return amount.

SHIPPING

We offer FREE standard ground shipping on all applicable U.S. orders over $50 and $4.99 standard ground shipping on U.S. orders under $50. Please make sure to review the information below to ensure accurate delivery of your Sweet N Glow shipment.

PO Box customers – please choose standard shipping at checkout via USPS and include your PO Box address in your shipping information. Otherwise, please choose upgraded shipping and provide your physical address for delivery.

Packages marked as delivered to the address entered on your order are subject to product replacement only if deemed missing or stolen by the carrier. Please contact support@authentic.diva within 14 days of your shipment's original date of delivery for assistance.

Please ensure your address is correct before you complete your order as we are not responsible for shipments marked as delivered to incorrect addresses.

We cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.

Processing timeline:

We process and ship orders during business days Monday – Friday, excluding Holiday closures.

We are pleased to offer FREE standard ground shipping on all U.S. orders over $50 via USPS and process these orders typically within 1 to 2 days of receipt. During our busy times, this may increase to 2-3 days and we thank you in advance for your patience.

We offer Two Day and Overnight shipping services available for purchase at checkout with rates based on the delivery zip code. All orders placed for Two Day and Overnight received by 12pm EST will depart that same day. All orders received after 12pm EST will depart the following business day. Please note that all expedited orders placed after 12pm on Friday will not ship until the following Monday. Expedited services are delivered on business days only, Monday – Friday, per the carrier’s policies. We do not offer Overnight services for Saturday delivery at this time.

Delivery timelines:

Standard Shipping (3-7 business days)

Two Day (2 business days) – your shipment will depart the same day it is placed if before 12pm EST.

Overnight (Next business day) - your shipment will depart the same day it is placed if before 12pm EST.

International Shipping:

We are pleased to offer international shipping through DHL International to many countries as listed at checkout. Shipping rates begin at $45 and we offer free international shipping on all orders over $200 for qualifying shipping addresses. Customers will be required to pay all duties and taxes upon receipt of your order as required by your country.